ANKH OS Terms of Service

Version 1.0 · Effective November 7, 2026

Short version: ANKH OS is our software. You get to use it for your venue while your account is in good standing. You may not copy it, resell it, reverse-engineer it, or use what you see inside it to build or commission a competing product. Your customer data stays yours.

These Terms are a binding agreement between the business that signs up ("you", "Customer") and ANKH OS, its owner Mohamed Yasen and his company ("ANKH OS", "we", "us"). By ticking the box and typing your name at sign-up, or by using ANKH OS, you accept these Terms on behalf of your business and confirm you are authorized to do so.

1. The service

ANKH OS is a hosted ordering and operations system for hookah lounges, cafés and venues, including guest table ordering by QR code, staff and owner dashboards, alerts, floor maps, reports, memberships, payment links and related features (the "Service"). Features may change over time.

2. Free trial

New customers get a 30-day free trial. No payment is taken during the trial. If you do not subscribe by the end of the trial, the Service pauses. Your settings and data are kept for at least 60 days so you can resume.

3. Subscription, billing and cancellation

Plans: $49 per month, or $490 per year, unless a different price is agreed in writing.
Subscriptions are billed in advance through Square and renew automatically until cancelled.
You can cancel any time by email. Cancellation takes effect at the end of the current paid period. Fees already paid are not refunded, except where the law requires.
If a payment fails, the Service keeps working for 7 days, then pauses until the account is paid.
We may change prices with at least 30 days' notice by email. Founding customers keep their price for 12 months.
Payment processing fees for payments your guests make through the Service are charged by your payment processor, not by us.

4. License

While your account is active, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service for the venue(s) named in your account. You get a right to use the Service; you do not buy the software. All rights not expressly granted are reserved by us.

5. Ownership and intellectual property

ANKH OS, including its software and code, design, screens, layouts, workflows, feature set, product concept as implemented, documentation, the ANKH OS name and logos, and every improvement to them, is owned by us and protected by copyright, trademark, trade secret and other laws. This includes any copy of the software deployed to accounts you control (for example a website, spreadsheet or script set up for your venue): it remains our property and is licensed, not sold, to you. Suggestions or feedback you give us may be used by us freely and without payment.

6. What you may not do

You will not, and will not allow anyone else to:

copy, modify, translate or create derivative works of the Service or any part of its code or design;
sell, resell, rent, sublicense, share or give access to the Service or its code to any other business or venue;
reverse-engineer, decompile or try to extract the source code, except where the law expressly allows it;
remove or change any copyright, trademark or "Powered by ANKH OS" notice;
use the Service, or confidential information learned from it, to build, design, or help a third party build a product that competes with ANKH OS, during your subscription and for 2 years after it ends;
show non-public parts of the Service (staff and owner screens, setup files, pricing logic) to a competitor or software developer for the purpose of copying it;
use the Service for anything unlawful, including selling tobacco or vape products to anyone under 21.

7. Confidentiality

Non-public parts of the Service, its setup files, pricing and roadmap are our confidential information. You will keep them confidential, use them only to run your venue, and share them only with your staff who need them and who are bound by the same duty. This duty lasts during your subscription and for 3 years after, and for trade secrets as long as they remain trade secrets.

8. Your data

Your menu, orders, guest contacts and reports ("Customer Data") belong to you. You give us permission to store and process Customer Data only to provide and support the Service. We do not sell Customer Data. You are responsible for having the right to collect your guests' information and for sending marketing messages only to guests who agreed to receive them. You may export your data at any time, including within 60 days after cancellation.

9. Third-party services

The Service relies on third parties such as Google, Netlify, Square and notification providers. Their terms apply to your use of them. We are not responsible for their outages or changes.

10. Availability and support

We work to keep the Service running and fix problems quickly, and we provide support by text and email. The Service is provided "as is" and "as available", without warranties of any kind, to the extent allowed by law. Always keep a backup way to take orders and payments.

11. Limitation of liability

To the extent allowed by law, we are not liable for indirect, incidental, special or consequential damages, or lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

12. Suspension and termination

We may suspend or end your access if you do not pay, or if you break sections 5, 6 or 7. When your account ends, your right to use the Service ends and you must stop using and delete any copy of the software in accounts you control. Sections 5, 6, 7, 11, 13 and 14 survive termination.

13. Enforcement

A breach of sections 5, 6 or 7 would cause us harm that money alone may not fix. We may ask a court for an injunction to stop it, in addition to any other remedy, and you agree to pay our reasonable legal fees if we have to enforce these sections.

14. General

These Terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Miami-Dade County, Florida. If any part of these Terms is found unenforceable, the rest stays in effect and that part is enforced to the greatest extent allowed. We may update these Terms with 30 days' notice by email; continued use after that means you accept the update. Your typed name and the date and time of sign-up are kept as your electronic signature.

Contact

ANKH OS · Miami, Florida · mohamed.r.yasen@gmail.com · (305) 890-0991